HIRE FAQ's 

Frequently Asked Questions

1. How much is the deposit and when is the balance due?

We take a 40 % deposit when you book. The remaining 60 % must clear 30 days before installation.

2. Is the deposit refundable if I cancel?

No. All payments—including deposits—are non-refundable unless required by Australian Consumer Law. Because we reserve staff, equipment, and dates months in advance, we cannot rebook your slot at short notice.

3. Do you offer credits or reschedules for bad weather or COVID-19?

Credits or date changes are case-by-case at our discretion. We’re not obliged to refund or find an alternative date if a mutually acceptable reschedule isn’t available. Consider event insurance for force-majeure risks.

4. What surfaces can you install on?

Grass, concrete, bitumen, decking—any reasonably flat area. Uneven ground up to 15 cm is levelled with pads. If truck-side access isn’t possible and items must be carried in, extra labour costs apply.

5. What wind rating do the marquees have?

All structures are engineer-certified to withstand 100 km/h winds when anchored with diagonal stabiliser bars and ratchet straps.

6. Who marks underground services?

You must mark any pipes, cables, or irrigation before we arrive. Damage to unmarked services is the hirer’s responsibility.

7. When do you deliver and collect?

Delivery is generally 1–2 days before your event. Collection happens the next business day unless we agree otherwise. Exact times depend on site access and crew scheduling.

8. What if I need to extend the hire period?

Let us know in writing. Extensions are subject to stock availability and may incur additional hire fees.

9. Do I need insurance?

We are responsible for Delivery - Setup - Pack down / you are responsible for the equipment while on site for the duration of the booking outside of this window. We recommend event insurance to cover loss, damage, or postponement.

10. Who can operate or move the equipment?

Only competent, trained personnel approved by In-Tents Events. Relocating equipment without written consent is not allowed.

11. What happens if the equipment is lost or damaged?

You’re liable for repair or replacement costs and any hire fees incurred during repairs. Report damage to us immediately.

12. Do I get a refund if I return the equipment early?

No—returning early doesn’t trigger any refund of hire charges.

Still have questions?

Bookings Manager – Joe 📞 0435 642 592 General enquiries - Kane 📞 0467 840 963

✉️ intentseventsbookings@gmail.com

We’re happy to send the full Hire Agreement or chat through any specifics—just let us know.